Who We Are

meliorentra operates as a cost management platform serving clients across South Africa. Our physical address is Southend Essex Gardens Nelson Road Westville, Durban, 3630, South Africa. You can reach us at +27810134327 or contact@meliorentra.world for any questions about how we handle your information.

Under the Protection of Personal Information Act (POPIA), we serve as the responsible party for the personal information we process. We've registered with the Information Regulator and follow all requirements set out in South African data protection law.

Information We Collect

Information You Give Us

When you create an account or use our services, we collect details you provide directly:

• Full name and business contact information
• Email address and phone number
• Business name and registration details
• Financial data related to your cost management needs
• Communication preferences and feedback

Information We Collect Automatically

When you visit our website or use our platform, certain technical information gets collected through standard internet protocols:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our platform
• Referral sources and navigation patterns
• Cookies and similar tracking technologies

How We Use Your Information

We process your personal information based on specific legal grounds recognized under POPIA. Here's what we do with your data and why we're allowed to do it:

Service Delivery

We use your information to provide the cost management services you signed up for. This includes analyzing your financial data, generating reports, and giving you access to our platform features. This processing is necessary for fulfilling our contract with you.

Communication

We'll contact you about your account, service updates, and important changes to our platform. Sometimes we'll send educational content about cost management strategies that might help your business. You can opt out of marketing communications anytime, though we'll still need to send you essential service messages.

Platform Improvement

Usage data helps us understand how people interact with our platform. We analyze patterns to fix bugs, add features people actually want, and make the interface more intuitive. This data gets aggregated and anonymized wherever possible.

Data Sharing and Third Parties

Running a modern platform means working with specialized service providers. Here's who might access your information and why:

Service Providers

We work with companies that help us deliver our services. Cloud hosting providers store our data securely. Email service providers help us communicate with you. Payment processors handle transactions. These providers can only access information needed for their specific function and must keep it confidential.

Professional Advisors

Sometimes we need advice from lawyers, accountants, or consultants. They might see your information when helping us with legal compliance, audits, or business decisions. They're bound by professional confidentiality obligations.

Legal Requirements

If law enforcement or regulators request information through proper legal channels, we'll comply. We might also disclose information to protect our legal rights, prevent fraud, or respond to emergencies involving personal safety.

Your Rights Under POPIA

South African law gives you significant control over your personal information. Here's what you can do:

Security Measures

We take data security seriously. Our approach combines technical safeguards with organizational policies to protect your information from unauthorized access, loss, or misuse.

Technical Protection

• End-to-end encryption for data transmission using industry-standard protocols
• Encrypted storage of sensitive information at rest
• Regular security audits and penetration testing
• Secure access controls with multi-factor authentication
• Automated backups stored in geographically separate locations
• Firewall protection and intrusion detection systems

Organizational Safeguards

Staff members who handle personal information receive regular training on data protection requirements. Access to your data is limited to employees who need it for their job functions. Everyone who works with us signs confidentiality agreements. We maintain detailed records of data processing activities as required by POPIA.

Despite our best efforts, no system is completely secure. If a data breach occurs that might affect you, we'll notify you and the Information Regulator as required by law. We'll explain what happened, what information was involved, and what steps we're taking to address it.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience and understand how people use our platform. You have control over most of these.

Essential Cookies

Some cookies are necessary for the website to function. They remember your login status, security tokens, and preferences during your session. These can't be disabled without breaking basic functionality.

Analytics Cookies

We use analytics tools to understand which features people use, where they encounter problems, and how we can improve the platform. This information is aggregated and doesn't identify individual users. You can opt out through your browser settings.

Marketing Cookies

With your consent, we use cookies to show relevant content and remember your communication preferences. These help us avoid showing you information you've already seen or aren't interested in. You can disable these through our cookie settings or your browser preferences.

Data Retention

We keep your information only as long as necessary for the purposes we collected it. Different types of information have different retention periods based on legal requirements and business needs.

Financial records must be kept for seven years to comply with tax legislation. Account information stays active while you use our services, then for seven years after you close your account to handle any disputes or legal matters. Marketing preferences are retained until you withdraw consent. Usage analytics are typically kept for two years.

When information reaches the end of its retention period, we securely delete or anonymize it. Anonymized data that no longer identifies individuals may be retained indefinitely for statistical purposes.

International Data Transfers

Some of our service providers operate servers outside South Africa. When your information is transferred internationally, we ensure adequate protection through approved transfer mechanisms recognized by POPIA.

This might include standard contractual clauses approved by data protection authorities or transferring to countries with adequate data protection laws. We assess each provider's security measures and only work with partners who meet our standards.

Children's Privacy

Our services are designed for businesses and aren't intended for children under 18. We don't knowingly collect information from minors. If we discover we've accidentally collected a child's information, we'll delete it promptly.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Policy

Privacy practices evolve as technology and regulations change. We review this policy regularly and update it when necessary. The date at the top shows when we last revised it.

For minor changes that don't affect your rights, we'll post the updated policy here. For significant changes, we'll notify you directly by email or through a prominent notice on our platform. We encourage you to review this policy periodically to stay informed about how we protect your information.